Recent Why SERVPRO Posts

Kansas City Area Residents: We Specialize in Flooded Basement Cleanup and Restoration!

4/30/2019 (Permalink)

Why SERVPRO Kansas City Area Residents: We Specialize in Flooded Basement Cleanup and Restoration! Basement Flooded in Kansas City after a Storm.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level.

There are a number of reasons why your basement could flood, including:

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Last year there were many flooded basement due to heavy rains and overflowing creeks and rivers.

We use advanced inspection and monitoring equipment such as infrared cameras and moisture meters to determine if your home’s structure is actually dry. Touch is not a reliable method, as moisture can trap inside.

If Water Damage is not handled quickly and properly, it can cause severe damage to your home’s structure, not to mention the potential harmful health effects of mold. Remember, the longer you wait, the worse the problem will get.

We are Flooded Basement Specialists:

  • We are available 24 hours/7 days per week for emergencies.
  • We’re a Preferred Vendor to many national insurance companies
  • We bill your insurance directly – one less thing for you to worry about
  • Our Technicians are highly-trained in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced inspection and extraction equipment

Basement Flooded? Call Us Today – We’re Here To Help - (913) 381-6550

The Value of Pretesting During Property Restoration

3/24/2019 (Permalink)

Why SERVPRO The Value of Pretesting During Property Restoration When property restoration technicians first arrive on the scene, they look for an ongoing source of damage

Some property damage restoration professionals begin their services with pretesting. That is, they complete a detailed inspection of affected properties, assessing the types and scope of damages. With this information, the technician can plan an appropriate course of action. One of the key reasons for completing this inspection before beginning any other work is to keep the cost of an insurance claim down. The process generally includes the following steps:

  • Address immediate and ongoing destruction or safety concerns
  • Identify and categorize damages, including further safety concerns
  • Survey the extent and measure the scope of the damage
  • Take steps to prevent further harm

Immediate Concerns

When property restoration technicians first arrive on the scene, they look for an ongoing source of damage. For example, if the property was affected by water, technicians identify the source and prevent more water from getting into the area. If they arrive at a fire-affected property, the technicians may cover holes in the roof.

Identification of Damage

Once immediate threats of harm are resolved, property damage restoration professionals move on to determine the types of damage. After a fire, for instance, technicians may find smoke in the air, soot stains on furniture, water-logged furnishings from sprinkler systems and hoses, and so on. Technicians list and categorize these issues to guide their restoration efforts.

Measure the Extent of Destruction

In addition to determining the types of damages during the pretesting phase, technicians must determine the scope of destruction. This step helps professionals prioritize areas of restoration. For example, a wet spot on the floor is much less serious than water-logged construction that could lead to a hole in the floor.

Prevent Further Issues

Finally, before leaving, technicians will address any issues that may cause further harm to the property. This includes putting up plywood on entrances, shutting off electricity, or moving furniture to prevent stains.

An insurance agent in Prairie Village, KS, may seek pretesting to keep costs under control. Property owners appreciate the information that gives them an idea of how much time and money to prepare.

SERVPRO: An Insurance Adjuster’s Best Friend

2/18/2019 (Permalink)

Why SERVPRO SERVPRO: An Insurance Adjuster’s Best Friend SERVPRO of Leawood/Overland Park is an industry leader in disaster mitigation and restoration

An Insurance Adjuster’s Best Friend

As an insurance adjuster in the Prairie Village, KS, area, you depend on the efficiency of others so that you can help move a client past a possibly traumatic event. SERVPRO is an industry leader in disaster mitigation and restoration and has the reputation to prove it. However, beyond reputation, this company has the coveted IICRC certification proving their knowledge and ability, but beyond that, there are several ways that this firm can serve you and your clients.

1. Immediate Response

SERVPRO is built on the premise of 24/7 availability. As an adjuster, you understand that quick response times for mitigation can mean the difference between a smooth insurance claim process and a difficult one. Properties must be boarded up, tarped and possibly even fenced off to ensure that sustained damage is not made worse.

2. Pretest

Additionally, pretesting ensures accurate estimates and assessments. An insurance adjuster understands that accuracy is everything, especially if it means the difference between condemning a property or repairing it.

3. Electronic and Inventory Services

Also, you will be provided with an itemized loss inventory by SERVPRO’s technicians upon completion of mitigation and clean out. This will be a digital excel formatted report with pictures to assist in the creation of a proof or loss statement.

4. Vendor Compliance

Any outside vendors working on your client’s home have also had to prove compliance with the company’s qualification standards. This compliance means that your clients will experience continuity of care and professionalism throughout their restoration experience.

As an insurance adjuster, you have enough on your plate with trying to assist clients through one of the most challenging times in their lives, the loss or damage of their home. You don’t need to be inundated with concerns of inaccuracies or unprofessionalism. Your clients don’t need to worry about the consistency of care or contractors that are not dependable. Seek out a restoration company that is IICRC certified and that holds their vendors to a hirer standard so that you and your client can rest assured that their home is in good hands.

4 Potential Issues With a Partial Loss

11/28/2018 (Permalink)

Why SERVPRO 4 Potential Issues With a Partial Loss Aftermath of a fire in Prairie Village,KS

Restoration Process After Fire Loss in Your Building

Your building in Prairie Village, KS, doesn't have to burn completely to suffer a fire loss. That doesn't mean that restoration isn't needed, though. Even if areas of your commercial property are not burned, they can still show signs of smoke or soot damage or secondary damage such as mold. Any time you have a fire in your building, you need to stay aware of four potential problems with the restoration process.

1. Insufficient Cleanup

The first call you should make after a fire is to fire restoration experts. Don't just choose the first company listed, though. Do your homework and choose certified professionals with good reviews and a good service record. Shoddy repair is not much better than no repair at all.

2. Delayed Assessment

Even if you call experts for an assessment right after the damage occurs, it may take a while for your insurance adjuster to visit the site, especially if the company has other clients with more pressing issues. If this happens, you should still hire technicians to halt any ongoing damage to your building. Make sure to document the original damage with photos or video footage and an itemized list of everything that needed repair or replacement.

3. Additional Damage

A partial fire loss often leaves sneaky problems in the building. Make sure that you have air ducts and cabinets inspected for hidden smoke damage. It is also a good idea to have the area tested for mold growth, particularly if it sustained a lot of water saturation.

4. Unmatched Finish

Another benefit of hiring quality professionals is that they restore you property to a uniform look. This often involves replacing flooring, ceiling tiles, walls or wallpaper that wasn't damaged by the fire so that the whole room looks the same. A room with matching issues should not be considered a proper restoration.

Even if a small portion of your building is affected by the fire, you still must take repairs seriously. By treating a partial loss as a complete problem, you can bypass some of the common issues that occur when only part of your building is damaged.

3 Tips for Recognizing Mold

11/28/2018 (Permalink)

Why SERVPRO 3 Tips for Recognizing Mold Mold on wall in an Overland Park, KS building

When it comes to your Overland Park,KS, business you want to make sure everything stays in top shape. This includes taking care of your company building as well, and may even mean calling an indoor environmental specialist to help make sure the property is free of mold. Here are some things they may look for when going over the building.

1. The Scent

Mold’s scent is probably one of its most distinctive features. Many would call it unpleasant or musty. An odor like this in a damp location may mean mold growth is a possibility. A mold remediation professional may be able to locate the source of the odor in order to find possible mold, even when none is visible.

2. Visual Signs

An indoor environmental specialist may also look for visual signs of mold. While most people think of green spotty patches, mold may also appear as white, grey, brown and even orange. Its texture also varies and early mold may look like mildew. The location and the length of growth time may affect the mold's appearance. A visual sign also includes the location as mold grows best where moisture is readily available.

3. A Mold Test

When in doubt a mold test can be performed to determine what type of mold, if any, is growing in an area. The type of test used can vary depending on what is being tested. There is a test for substances that are possibly surface mold, and a separate one to test for spores in the air. If looking at a ventilation system, a third method may be utilized.

With the help of an indoor environmental specialist you can rid the company property of mold, and also take the necessary steps to prevent future growth. Mold can usually be identified by scent and appearance, but when in doubt a test can be performed.

How To Handle a Flood Insurance Claim

11/13/2018 (Permalink)

Why SERVPRO How To Handle a Flood Insurance Claim Call your agent to find out the type of damage covered

Flood Insurance Claim

When a storm causes flooding to your Leawood, KS, home, you may want to turn to flood insurance to help pay for some of the repairs. Not all insurance policies will cover flood damage. Before you start a flood claim, you should try to call your provider to find out if this type of damage is covered. Once you know that you can make a claim, follow these steps to make the most of the claims process.

1. Start the Cleanup

Flood damage can be severe. Starting the cleanup as soon as possible can help reduce the damage done to your home. The first thing you should do after a storm passes through is call a storm damage cleanup service. Because your insurance provider will want to know the extent of the damage, you should take pictures and keep records before any repairs are made.

2. Schedule the Adjuster

To start your insurance claim, you need to call your provider. Most companies will send out an adjuster to figure out how much damage the storm caused. Depending on the severity of the storm, you may have to wait a while before the adjuster can make it to your house.

3. Keep Damaged Materials

Did the flooding destroy carpeting or furniture in your home? Keep as much of the damaged items as possible, so your adjuster can see the damage firsthand. If you cannot keep something, at least take a picture.

4. Fill Out Paperwork

A flood claim usually requires a proof of loss statement. Your adjuster will assess all of the damages and create a list. You will then need to sign the proof of loss statement to indicate that you agree with the findings.

If you have a flood insurance policy, making a flood claim after a storm damages your home can help you afford the repairs. Knowing how to make a claim can make the entire cleanup process easier. Your cleanup professional may be able to help you with the claims process too.