What our Customers say...
We were privileged to have SERVPRO come to our rescue after having water damage from an upstairs clogged bathtub, leaking down through our ceiling to our first floor dining room and foyer. After speaking to their scheduler Jason, who was so helpful and understanding to getting our issue resolved. SERVPRO sent 2 incredible technicians Chris and Carl to our home to assess our damage. From the beginning to the end of our 3 day dry out, Chris and Carl explained everything they were going to do before they started and asked every step of the way if we had any questions. They respected our home and were sensitive to our situation. They were very professional and worked together like they've been a team for years! We appreciate SERVPRO having such high caliber employees and if ever we need them again, we'll ask for Chris and Carl to help us once again!! (Hopefully that won't happen anytime soon):) Now we're waiting for our next step in the restoration of our home! The best!!
Excellent job on such short notice. Joe really helped us out and we're glad we used SERVPRO!
I called Friday night and Lisa Garcia showed up early the next morning with Stacy Skiles. They were quick and very professional. They found the job was larger than expected but it went well and they were very helpful at every point in the mitigation. Brandon Locke who was the Manager was terrific and helped me to understand along with Lisa where we were in the cleanup. Jason Ford was my Customer Service contact and was always helpful. The two constants, however, were Lisa and Tracy and they never stopped working until everything was done 6 days later. I always felt like I was getting the truth and the best efforts on my job. I'd recommend SERVPRO to anyone who has had water or fire damage in their home.
SERVPRO has made this negative experience much less traumatic and has continued to be cooperative and accommodating to us throughout the last three years.
When our offices were flooded SERVPRO immediately took action. They were responsive, organized, efficient, polite and precise. We appreciate all the hard work they put in to get us back up and running as quickly as possible. Thank you SERVPRO!
SERVPRO's team did amazing work! We are grateful that they were able to get to our building fast and complete the restoration.
Mike Chiccine and his team did an excellent job with a recent water problem in my basement. They listened to my concerns and answered all my questions in a professional, friendly manner. Mike explained each aspect of the clean-up and kept me informed of new developments. The team was considerate of my schedule and my pets. This was a stressful situation for me and I had little experience dealing with insurance adjusters, conflicting bids from plumbers, and advice from neighbors. I especially appreciated that Mike discussed options and shared his opinions when I asked for them. I recommend SERVPRO without hesitation. Thanks for a job well done.
A shining star of a company! Truly good people and great to work with!
Smart, fast and great at what they do! Thank you!
Finding mold in you house is rough. Then realizing what it will take to get it out of your house, rougher! SERVPRO understands that and they were kind and courteous to my not so happy attitude. I recommend you use them when you need mold removed from you house.
There is not enough I can say about this company! They are fast, kind and thorough! Thank you!
This company was great to work with. I had no clue what needed to be done, and my insurance was definitely no help at all. SERVPRO came in knew what we needed, explained it and charged a fair price. Thank you SERVPRO!
Nice people, good workers, decent pricing. All around, I would recommend them.
Storm damage to my home was going to take me out of my home for a while. SERVPRO came in and worked quickly so that I could get back home and comfortable and at my age that is a great thing! Thank you!
SERVPRO really helped us get our home cleaned up after our disaster. They worked fast and were able to get more done than we could have imagined. Thank you for your hard work and friendly workers.
Thank you for your understanding and your guidance through this hard time. Really great company!
Wow, great work, great people, great price! Thank you!
Thank you for your quick response time and your professionalism. We would absolutely refer you all!
Very professional staff that really helped us understand their process. Thank you!
We got a mold testing kit from Lowe's but we weren't satisfied with the results. We called their office and they sent out a team to clean it up. We are thankful for the chemical they used. We haven't seen any more signs of mold.
Thank you for coming and cleaning up the mold in our basement after an ongoing water issue that we didn't even know we were having. We appreciate your patience with us.
The mold we found in our son's bedroom was nasty! When they came out to look at it, we realized it was a condensation problem. We got our air conditioning people out and then SERVPRO got the stuff cleaned up. They did a great job!
You guys were the best! Your staff was very helpful and sincere after our house fire. I would definitely let you guys work on my house again.
When our home flooded we did not know what to do. We were so happy when SERVPRO showed up and walked us through the whole process. Now our home looks great again.
The place looks great! Thank you SERVPRO.
Our garage had a big fire that was looked good as new after we called SERVPRO. We would definitely refer them to our friends.
SERVPRO did a wonderful job with our basement after it flooded.
I am very impressed with the level of service SERVPRO provided to our company. They were very helpful and throughout the entire process. Thank you!
SERVPRO was awesome to work with. They treated us great. We could not have done the work without them. We never had to worry about a thing during the process. The work looks great.
We are very thankful for the work done at our home. SERVPRO was great. Thank you!
We couldn't have asked for a better company to work with during our restoration clean up. They were very professional and polite. I am very satisfied. We would defiantly use them again in the future if needed.
The Crew was fabulous. Diana Weber was a total Professional and she was very nice to work with.
I discovered water in our finished lower level around 5:00pm one day. In a state of panic I made a phone call to SERVPRO hoping to get a live person on the phone. Not only did I speak with someone in charge but also got a professional over to my home within two hours. By 8:00pm the issue was diagnosed and fans were in place to begin the drying out process. I now know where they got the name SERVPRO ... they serve their customers like a pro! Thanks SERVPRO!
We had a fire with loss in the garage and smoke damage in the house that got into all our belongings. SERVPRO and their staff were excellent to work with from start to finish...and did everything possible to make sure any stress and worry on my part would be a minimum. All our things were boxed and tagged and returned in marked boxes for easy unpacking. No item was damaged or lost. I would most definitely use SERVPRO in the future and would highly recommend them to anyone else. Thanks SERVPRO!
The staff at SERVPRO of Leawood/Overland Park was very good at explaining the entire process so that I did not have to ask any questions. (Certificate of Satisfaction Score 10/10)
"We need HELP!" Joe and Beth and their knowledgeable, skilled, experienced, fully equipped, hard-working and CARING staff turned our flooded basement disaster into a full and rapid recovery. We shall always be thankful for this very special group of people who came to our aid, and we have only pleasant memories of our experience with them.
The night of our fire, I was told that my insurance had hired a restoration company for me to use. I was told they would take pictures of my unit and send them to the insurance company. So I started to gather what I wanted to save and put it aside. After multiple texts and calls, I was getting no response from the (original) company. After a couple weeks it became apparent that company would not help. So I called SERVPRO in a panic, explaining the situation, and they were very understanding and came out the next day. We worked up a plan and got into action. I did manage to save most of my important things. I would recommend SERVPRO to a lot of people. They saved the day!